Frequently Asked Questions
Below are a list of questions we are regularly asked. If you have a question that has not been addressed in the list below, please contact us at our Main Center.
Do you provide transportation to your offices?
At this time, we do not provide transportation. Medicaid may provide transportation, but you must check with your provider.
Do you have a Spanish speaking doctor/therapist?
We do have Spanish Speaking therapists.
What ways can I pay my bill?
Payment after appointment Other payment options include:
- Pay by Mail.
- Pay in person at your next appointment.
- Pay over the Phone – We accept MasterCard, Visa, Discover Card, Cash or Check.
What health insurance do you accept?
Most Medicare HMOs, Medicaid HMOs, We also accept Self- Pay and some Commercial Insurances.
Please contact our office to confirm whether we accept your insurance plan.
If you are a new client, at your first visit to Northside you are required to bring your health insurance card, plus a valid photo ID (e.g. valid driver’s license or state issued ID card)
What if I can’t pay my bill in full?
Please call toll-free 1-855-600-3057 and arrange a payment agreement.
What if I do not have Insurance?
You may qualify for the TANF program but must meet eligibility criteria. To determine if you are eligible for TANF, please call (813) 977-8700 select Option 3 .
You may qualify for a government-sponsored program that may cover the service you need. For more information call the Crisis Center of Tampa Bay by dialing 211.
Whom do I contact if I have questions about my bill or payments?
If your question is specific about the balance or an amount due, please call toll-free 1-855-600-3057.
Why didn’t my insurance pay my balance in full?
Many insurance companies have a copay, deductible and/or co-insurance amount. In addition, certain charges may not be covered under your insurance plan. To confirm your responsibility under your insurance policy, please contact your insurance carrier and refer to the explanation of benefits they have provided. Look at your insurance card for contact information
What is the mailing address for a payment?
Northside Mental Health Center
12512 Bruce B Downs Blvd
Tampa, FL 33612
Please include client’s full name and account number on payment.